Support

Write to us

We answer within 48 hours on working days, in English or German. For a bug, it helps to tell us the game, your device, its system version and what you did right before it happened. A screenshot or screen recording is gold.

Common questions

I bought something but it is not unlocked.

Open the game's settings and tap "Restore purchases". Make sure you are signed in with the same Apple ID or Google account you bought with.

My progress is gone after reinstalling.

Progress is stored on your device, so uninstalling removes it. If a game supports cloud saves (iCloud or Google Play Games), sign in there before reinstalling and it comes back.

I want a refund.

Refunds are handled by the store you bought from: reportaproblem.apple.com for the App Store, or play.google.com/store/account for Google Play.

How do I delete my data?

Our games have no accounts. Deleting the game removes everything on your device. The games privacy policy explains how to remove cloud saves, and we delete anything else on request.

Privacy

How our games handle data is in the games privacy policy, including how to delete your data.